Privacy Policy

At WhisperBloom, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from www.whisperbloom.com.au.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We collect personal information necessary to provide you with our products and services, including:

  • Your name, email address, postal address and phone number
  • Payment details (processed securely via third-party gateways)
  • Order and browsing history
  • IP address, device information and web analytics (via cookies)

You can choose not to provide certain information, but this may limit your access to some features and services.

2. How We Collect Your Information

We collect your personal information in a few different ways:

  • When you place an order, sign up for our newsletter, or contact customer support
  • Automatically through cookies and similar technologies when you browse our website
  • From third-party services (such as payment providers or advertising platforms)

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Provide customer service and support
  • Send order confirmations, updates, and marketing (if subscribed)
  • Improve your shopping experience and personalise content
  • Detect and prevent fraudulent activity

4. Sharing Your Information

We respect your privacy and only share your information as necessary:

  • With service providers such as payment processors, delivery couriers, and email platforms – strictly for order fulfilment and communication
  • Where required to comply with Australian law or protect our legal rights
  • With your consent for any other specific purpose

We never sell or rent your personal data to third parties.

5. Cookies and Tracking Technologies

We use cookies to collect data about your device and browsing activity. This helps us:

  • Remember your preferences
  • Maintain your shopping cart
  • Deliver targeted marketing and improve site performance

You can manage cookie preferences through your browser settings.

6. Email Communications

If you opt into our newsletter or make a purchase, we may send you promotional emails. You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails.

7. Data Security

We take reasonable steps to protect your information from unauthorised access, misuse or disclosure. We use secure payment gateways, SSL encryption, and access controls.

8. Age Restriction

WhisperBloom is intended for individuals 18 years and older. We do not knowingly collect data from anyone under 18. If we learn we’ve collected information from a minor, we will delete it.

9. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access and correct your personal data
  • Withdraw consent for marketing
  • Lodge a complaint if you believe your privacy has been breached

To exercise your rights, please contact us at info@whisperbloom.com.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the effective date at the top.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

WhisperBloom
Email: info@whisperbloom.com.au
Website: www.whisperbloom.com.au