Privacy Policy

WhisperBloom
Last updated: 27/02/2026

1. Introduction

WhisperBloom ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase from www.whisperbloom.com.au.

2. What Personal Information We Collect

We may collect the following types of personal information:

When you place an order:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Order history

When you browse our website:

  • IP address
  • Device type and browser information
  • Pages viewed and interaction data
  • Cookies and tracking information

When you contact us:

  • Email correspondence
  • Customer support messages

We do not collect sensitive personal information unless required for lawful purposes and with your consent.

3. How We Collect Your Information

We collect information:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and website analytics tools
  • From third-party services such as payment gateways and marketing platforms

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Provide customer service and support
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Prevent fraud and maintain security
  • Send marketing communications (only if you opt in)

We do not sell or rent your personal information to third parties.

5. Payment Information

All payments are securely processed through trusted third-party payment providers (e.g., Shopify Payments, PayPal).

WhisperBloom does not store full credit card details on our servers.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Remember your preferences
  • Analyse traffic and performance
  • Deliver personalised advertising

You can manage cookie preferences through your browser settings.

7. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment processors
  • Shipping and fulfilment providers
  • IT service providers
  • Marketing platforms
  • Law enforcement or regulators if required by law

Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Our website uses secure encryption (SSL), and we rely on Shopify’s secure infrastructure.

09. Marketing Communications

If you subscribe to our newsletter, we may send you promotional emails.

You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.

10. Age Restrictions

WhisperBloom sells adult products. By using our website, you confirm that you are at least 18 years of age.

We do not knowingly collect personal information from individuals under 18.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

WhisperBloom
📧 info@whisperbloom.com.au
🌐 www.whisperbloom.com.au