Frequently Asked Questions

Yes, every WhisperBloom order ships in plain, unbranded packaging with no logos, product images, or indication of what's inside. Your billing statement also won't disclose what you purchased.

Orders are processed within 1-2 business days. Orders placed on weekends or public holidays are processed the next business day, and you'll receive tracking details by email once your order has been dispatched.

Standard delivery within Australia takes 2-5 business days after processing. We ship from within Australia, so delivery is faster than stores shipping from overseas warehouses. Delivery times are estimates only, as courier delays can occur.

Shipping is free on all orders over $100. Below that, shipping is calculated at checkout based on your delivery location, parcel weight and size, and the shipping method selected.

Yes, we ship Australia-wide.

Yes, we only stock products from established, reputable brands chosen for body-safe materials and genuine build quality, not just low price.

Only if it's unopened, with the seal intact and in original, resaleable condition, returned within 14 days of delivery. For hygiene and safety reasons, we can't accept change of mind returns on opened or used products, or products removed from their original sealed packaging. Return shipping costs are the customer's responsibility.

You're entitled to a repair, replacement, or refund under Australian Consumer Law if a product has a major failure, is faulty, is significantly different from its description, or isn't fit for its intended purpose. Claims must be made within 12 months of purchase with proof of purchase, and we may request photos or videos to assess the issue. Where stock permits, we provide a replacement, or a full refund if a replacement isn't available.

Contact us within 7 days of delivery with photos of the damaged packaging and product, and we'll arrange a replacement or refund. Email info@whisperbloom.com.au with your order number and a description of the issue, and we'll respond within 2 business days.

Approved refunds are processed within 5-7 business days, back to your original payment method. Depending on your bank, it may take a little longer to appear in your account.

You're reaching a real Australian team member, not an offshore ticketing system. Email info@whisperbloom.com.au with your order number and details, and we'll help directly.

Yes, by placing an order with WhisperBloom you confirm you're 18 years or older. We reserve the right to refuse service where this can't be verified.