FAQ

Yes. Every order leaves in plain, unbranded packaging with no product names or WhisperBloom branding on the outside. Bank and PayPal statements show a discreet billing descriptor, not the product you bought.

We ship Australia-wide and to New Zealand where the products are legal. You are responsible for checking local rules if you order from outside Australia. Shipping cost is calculated at checkout from destination, weight, and the method you choose. Orders over $100 qualify for free shipping.

We pick and pack in 1–2 business days (next business day for weekend or public-holiday orders). Standard delivery inside Australia is usually 2–5 business days after dispatch. Remote addresses can take longer. Tracking is emailed when the parcel leaves us.

Yes. Prices are in AUD and include GST. WhisperBloom is Australian owned. ABN 89 660 789 720.

Yes. This store sells adult products. You must be 18 or older to enter the site and to complete a purchase. We may refuse or cancel an order if we cannot confirm age.

You are entitled to a repair, replacement, or refund under Australian Consumer Law if a product has a major failure, is faulty, is significantly different from its description, or is not fit for its intended purpose. Those guarantees last for a reasonable time. We do not use a 7-day or 12-month cut-off for fault rights. Email info@whisperbloom.com.au with your order number, a description of the issue, and photos if you have them. We reply within two business days. Where stock allows we send a replacement, or a full refund if we cannot replace it.

Contact us as soon as you can after delivery, ideally within 7 days so we can raise it with the courier, and include photos of the packaging and the product. We will arrange a replacement or refund. Asking for photos quickly helps the courier claim; it does not reduce your rights if the product is faulty.

Because these are intimate products, we cannot accept change-of-mind returns on opened, used, or unsealed items. If the item is unopened, the seal is intact, and it is in resaleable condition, you may request a change-of-mind return within 14 days of delivery. Return shipping for change of mind is your cost unless we say otherwise. Faulty goods are handled under Australian Consumer Law, not this hygiene rule.

Check the tracking link in your dispatch email first, then the courier. If it still looks stuck after the estimated window, email info@whisperbloom.com.au with your order number. We will help lodge an investigation.

Checkout accepts the payment methods shown on the cart, including major cards. Your payment is processed securely. We never see full card numbers.

We list materials and charging details on each product page. If a listing is unclear, email us before you buy and we will check the manufacturer specs.

Email info@whisperbloom.com.au, Monday–Friday 9am–5pm AEST. Include your order number if you already have one. We reply within two business days. There is also a form on the Contact page.