Shipping policy

Last updated: 22/08/2026

SHIPPING POLICY

Discreet & Secure Shipping

We understand privacy is important.

All WhisperBloom orders are shipped in plain, unbranded packaging. There is no indication of product type or store name on the outside of the parcel.

Your privacy is always protected.

Shipping Locations

We currently ship:

  • Australia wide
  • New Zealand (where legally permitted)

It is the customer’s responsibility to ensure products comply with local laws if ordering internationally.

Processing Times

  • Orders are processed within 1–2 business days
  • Orders placed on weekends or public holidays are processed the next business day

You will receive tracking details via email once your order has been dispatched.

Delivery Timeframes

Australia:
Standard delivery: 2–5 business days
Remote areas may take longer.

New Zealand:
Delivery time varies depending on location and customs clearance.

Delivery times are estimates only and may vary due to courier delays.

Shipping Fees

Shipping rates are calculated at checkout based on:

  • Delivery location
  • Parcel weight and size
  • Selected shipping method

Free Shipping for orders over $100.

Lost or Delayed Parcels

If your parcel has not arrived within the expected timeframe:

  1. Check your tracking link
  2. Contact the courier directly
  3. If unresolved, contact us at info@whisperbloom.com.au

We will assist in lodging an investigation where necessary.

RETURNS & REFUNDS POLICY

WhisperBloom complies with the Australian Consumer Law (ACL) regarding product returns, refunds and replacements.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Those guarantees last for a reasonable time. WhisperBloom does not cap ACL fault rights at 7 days or 12 months.

Change of Mind Returns

Due to the intimate nature of our products, we cannot accept returns for change of mind on:

  • Opened products
  • Used products
  • Products removed from original sealed packaging

This is for hygiene and safety reasons.

We may accept change of mind returns if:

  • The item is unopened
  • The seal is intact
  • The item is returned within 14 days of delivery
  • The product is in original, resaleable condition

Return shipping costs for change of mind are the responsibility of the customer.

Faulty or Defective Products

You are entitled to a repair, replacement or refund if a product:

  • Has a major failure
  • Is faulty or defective
  • Is significantly different from description
  • Is not fit for its intended purpose

Please include proof of purchase. If required, we may request photos or videos to assess the issue.

Where stock permits, we will provide a replacement product, or a full refund if a replacement cannot be supplied.

Refunds will be issued to the original payment method.

Damaged in Transit

If your item arrives damaged:

  • Contact us as soon as you can after delivery — ideally within 7 days so we can raise it with the courier while tracking is still current
  • Provide photos of the damaged packaging and product

We will arrange a replacement or refund as appropriate. Asking for photos quickly helps courier claims; it does not reduce your ACL rights if a product is faulty.

When Refunds Will Not Be Issued

Refunds or credits will not be given if:

  • The product was not purchased from WhisperBloom
  • The product has been opened or used, unless it is faulty or otherwise covered by the ACL
  • The damage is due to misuse, improper care or accidental damage (unless the ACL still requires a remedy)

How to Request a Return

To request a return or report a fault:

Email: info@whisperbloom.com.au
Include:

  • Your order number
  • Description of the issue
  • Photos (if applicable)

We will respond within 2 business days.

Refund Processing

Approved refunds are processed within 5–7 business days.
Funds will be returned to the original payment method.

Depending on your bank, it may take additional time to appear in your account.

Legal Compliance

WhisperBloom sells adult products.
By placing an order, you confirm you are 18 years or older.

We reserve the right to refuse service where legal requirements are not met.