Terms of service
Effective Date: 22/08/2026
1. Business Information
WhisperBloom is a trading name of DTI Consulting Pty Ltd (ABN 89 660 789 720).
Throughout these Terms & Conditions, “WhisperBloom”, “we”, “us” and “our” refer to DTI Consulting Pty Ltd.
By accessing or using this website (www.whisperbloom.com.au), you agree to be bound by these Terms & Conditions.
2. Eligibility
You must be at least 18 years of age to purchase from this website.
By placing an order, you confirm that you are 18 years or older.
3. Products & Information
We make every effort to ensure product descriptions, pricing and availability are accurate. However:
- Images are for illustrative purposes only.
- Colours and packaging may vary.
- We reserve the right to correct errors or inaccuracies at any time.
All products sold are intended for lawful use only.
4. Pricing & Payment
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to change pricing at any time without notice.
Payment must be received in full before goods are dispatched. We accept payment via Shopify-supported payment methods.
5. Orders
Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order.
We reserve the right to:
- Cancel or refuse any order
- Limit quantities
- Cancel orders due to suspected fraud or pricing errors
If your order is cancelled, you will receive a full refund.
6. Shipping & Delivery
We ship Australia-wide using reputable courier services. See our Shipping & Returns Policy for timeframes and fees.
Delivery timeframes are estimates only and may vary due to carrier delays.
All orders are shipped in plain, unbranded packaging for discretion.
Risk in the goods passes to you upon delivery.
7. Returns & Refunds
Change-of-mind returns on intimate products are limited for hygiene and safety reasons. We do not accept change-of-mind returns on opened, used, or unsealed products. Unopened items in original, resaleable condition may be returned within 14 days of delivery. Return shipping for change of mind is the customer’s responsibility.
These hygiene limits do not affect your rights if a product is faulty, damaged in transit, not as described, or otherwise fails to meet the consumer guarantees under the Australian Consumer Law (ACL).
If something is wrong with your order, email info@whisperbloom.com.au with your order number, a description of the issue, and photos if you have them. We will respond within 2 business days.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Those guarantees last for a reasonable time after purchase. We do not use a 7-day or 12-month cut-off to limit ACL rights.
8. Privacy
We are committed to protecting your privacy. All personal information is handled in accordance with our Privacy Policy.
We do not share or sell customer data to third parties.
9. Intellectual Property
All content on this website, including text, logos, graphics and images, is the property of WhisperBloom and may not be reproduced without permission.
10. Limitation of Liability
To the maximum extent permitted by law, DTI Consulting Pty Ltd shall not be liable for:
- Indirect or consequential losses
- Loss of profits
- Misuse of products
Nothing in these Terms excludes rights available under the Australian Consumer Law.
11. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.
12. Contact Us
For questions regarding these Terms & Conditions, please contact:
Email: info@whisperbloom.com.au
Website: www.whisperbloom.com.au